Shipping Information
Worldwide Shipping
We are proud to offer fast and secure worldwide shipping on all of our handmade Moroccan rugs. Every order is shipped directly from our workshop in the High Atlas Mountains, Morocco.
Shipping Time
- Processing time: 1–3 business days
- Estimated delivery:
- USA & Canada: 5–10 business days
- Europe: 3–7 business days
- Australia & Other regions: 7–12 business days
Shipping Partners
We work with reliable international couriers to ensure safe and timely delivery:
- DHL
- FedEx
- Aramex
- La Poste Maroc (for domestic orders)
Shipping Costs
Free worldwide shipping on orders over $70.
For orders under $70, shipping is calculated at checkout based on your location.
Customs & Import Duties
Depending on your location, your local customs office may apply import taxes or duties. These charges are the responsibility of the buyer.
Tracking Your Order
Once your rug is shipped, you will receive a tracking number via email or WhatsApp. You can use this to monitor your delivery in real-time.
Delays
We do our best to meet delivery estimates, but occasionally delays can happen due to customs, weather, or courier issues. If there’s a delay, we’ll update you as soon as possible.
Questions?
If you have any questions about your order or shipping, feel free to contact us:
- Email: Mbolmssail@gmail.com
- WhatsApp: +212 666 258 450
- Or use our Contact Page