Terms & Conditions
Welcome to Cooperative Adrar. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully.
1. Product Authenticity
All of our rugs are 100% handmade by skilled artisans in the Atlas Mountains of Morocco. Each piece is unique and may include small imperfections — a natural part of the handmade process.
2. Pricing & Currency
All prices are listed in USD unless stated otherwise. We reserve the right to change prices at any time without notice.
3. Orders & Payment
Payments are processed securely via our online platform. Once an order is confirmed and paid, we begin processing within 1–3 business days.
4. Shipping
We ship worldwide using trusted couriers like DHL, FedEx, or Aramex. Estimated delivery times are provided at checkout, but delays may occur due to customs or unforeseen events. Customers are responsible for any customs duties or taxes.
5. Returns & Refunds
All sales are final. Because our rugs are handmade and one-of-a-kind, we do not accept returns or exchanges. If your item arrives damaged, please contact us within 48 hours of delivery.
6. Custom Orders
Custom rugs are made specifically for you. Once production begins, custom orders cannot be canceled, refunded, or returned. We send photos before shipping for your final approval.
7. Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of Cooperative Adrar and may not be used without permission.
8. Privacy
We respect your privacy. Any personal information collected during the ordering process is used only to fulfill your order and will not be shared or sold.
9. Contact
If you have any questions about these terms, please contact us:
- Email: Mbolmssail@gmail.com
- WhatsApp: +212 666 258 450
Last updated: October 2025